OUR OPERATING SERVICES
Helpdesk, AMS or DevOps - we operate your systems.
PLM system operation with valexcon GmbH
valexcon GmbH is your reliable partner for the operation and optimization of PLM systems such as 3DEXPERIENCE and SmarTeam. In an increasingly digitalized and networked world, the efficient management and use of product data is crucial for the success of a company. We offer customized services to ensure that your PLM systems run smoothly and your teams are productive at all times.
Our services include both ticket-based helpdesk support and comprehensive Application Management Services (AMS). Furthermore, we offer DevOps services for our own software developments to optimize collaboration between development and IT. With us, you have a partner at your side who not only operates your PLM systems but also actively contributes to increasing your company's efficiency.
With us, you have a partner who operates your PLM systems and actively contributes to increasing your efficiency.
3DEXPERIENCE / SmarTeam Helpdesk
Our helpdesk service offers you fast and competent support for any questions or problems that arise. We process incoming tickets within a service window agreed upon with you. You can create your requests using a ticket system specifically designed for you, which are automatically forwarded to our helpdesk team.
This ensures that your inquiries are processed directly by our experts – without any additional administrative effort.
3DEXPERIENCE
AMS
As part of our Application Management Services for 3DEXPERIENCE, valexcon handles all activities required for the smooth operation of your system. Depending on the agreed scope of service, we offer the following services based on the ITIL V4 service framework:
-
Incident Management
-
Problem Management
-
Service Request Management
-
Monitoring and event management
-
Availability Management
valexcon products
DevOps
In addition to traditional helpdesk and AMS services, we also offer DevOps support for our proprietary developments, tools, and modules. We ensure that development and production environments work together efficiently and that our solutions are optimally deployed within your PLM. Development, operations, and project work go hand in hand here.
With valexcon as your partner, you can be confident that your PLM systems and development processes will be professionally supported and optimized at all times.